LarCare Inc. Privacy Policy

1. Introduction

LarCare Inc. (“LarCare,” “we,” “us,” or “our”) is committed to protecting the privacy, security, and confidentiality of personal and health information. As a licensed home healthcare and adult day care provider, LarCare Inc. operates in compliance with HIPAA, HITECH, CMS regulations, applicable state privacy laws, and evolving 2026 digital technology standards.

This Privacy Policy applies to all information collected through:

• Our public website
• Mobile applications (including the LarCare mobile app)
• Client and caregiver portals
• Telehealth platforms
• SMS/text messaging systems
• Chatbots and AI-powered tools
• Electronic Health Record (EHR) systems
• Email communications
• Any digital or technology-based service operated by LarCare Inc.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Name
• Address
• Phone number
• Email address
• Date of birth
• Emergency contact details
• Government-issued identification (when required)

B. Protected Health Information (PHI)

• Medical history
• Diagnoses
• Care plans
• Medication records
• Clinical notes
• Telehealth session information
• Remote monitoring data

This information is protected under HIPAA and applicable federal and state laws.

C. Payment & Insurance Information

• Medicare/Medicaid information
• VA eligibility documentation
• Insurance details
• Billing and payment information

D. Technical & Usage Information

• IP address
• Device type
• Browser type
• App usage logs
• Cookies and tracking technologies

E. Communication Data

• SMS/text communications
• Emails
• Chatbot interactions
• Support inquiries

3. How We Use Your Information

LarCare Inc. uses personal information to:

• Deliver home healthcare and adult day services
• Coordinate care plans and caregiver assignments
• Process Medicare, Medicaid, VA, and private pay billing
• Improve care delivery through data analytics
• Operate our mobile app and digital systems
• Send appointment reminders and care updates
• Comply with legal and regulatory requirements
• Enhance cybersecurity and fraud prevention

We do not sell personal or health information.

4. AI & Automated Tools Disclosure (2026 Compliance)

LarCare Inc. uses automation and AI-assisted tools to support:

• Care coordination
• Scheduling optimization
• Risk identification
• Data analysis

These tools assist licensed professionals and do not replace clinical judgment.

Individuals may request human review of automated determinations where applicable.

5. SMS Communications Policy

LarCare Inc. may send SMS messages to individuals who voluntarily provide their phone number through our website forms and consent to receive texts. Messages may include inquiry responses, service updates, appointment reminders, customer support, and occasional marketing related to our services.

SMS consent is collected through our online forms, and information gathered during this process will *not be shared or sold to third parties for marketing purposes*.

Message frequency may vary, and *message/data rates may apply. You can opt out at any time by replying **STOP* to any message. For help, reply *HELP* or visit our website to view our Privacy Policy and Terms of Service.

6. Data Sharing

We may share information only as necessary with:

• Healthcare professionals involved in care
• Medicare, Medicaid, and VA agencies
• Business associates under HIPAA-compliant agreements
• Regulatory authorities when required by law
• IT and operational service providers

We do not sell personal information.

7. Data Security

LarCare Inc. maintains administrative, technical, and physical safeguards including:

• Encryption in transit and at rest
• Multi-factor authentication
• Role-based access controls
• HIPAA-compliant cloud storage
• Cybersecurity monitoring
• Routine compliance audits

No system can guarantee absolute security, but we maintain industry-leading safeguards consistent with 2026 healthcare standards.

8. Data Retention

We retain records in accordance with:

• HIPAA (minimum six years)
• CMS regulations
• State healthcare laws
• Employment and tax laws

Records are securely destroyed when no longer legally required.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion where permitted
• Limit certain uses
• Withdraw consent for marketing communications

To exercise your rights, contact:

LarCare Inc.
178 Columbia Street
Chester, SC 29706
Phone: (803) 209-8667

10. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from children without proper consent.

11. Updates to This Policy

LarCare Inc. may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date.

LarCare Inc. Terms and Conditions

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing or using LarCare Inc.’s website, mobile applications, telehealth platforms, chatbot services, SMS communications, or digital tools, you agree to these Terms and Conditions.

2. Service Description

LarCare Inc. provides home healthcare, personal care, adult day care, veteran care, and related services. Digital platforms support communication and service delivery.

Information provided online does not replace medical advice from licensed healthcare providers.

3. User Accounts

Users must:

• Provide accurate information
• Maintain confidentiality of login credentials
• Notify LarCare of unauthorized account use

LarCare Inc. reserves the right to suspend accounts for misuse.

4. Acceptable Use

Users agree not to:

• Violate applicable laws
• Attempt unauthorized system access
• Interfere with healthcare services
• Misuse protected health information

5. Intellectual Property

All content, branding, materials, and software are the property of LarCare Inc. and may not be used without written permission.

6. SMS Terms

LarCare Inc. sends text messages to those that opt in. Messages we send include Marketing and Customer Care Notifications. Message frequency may vary based on client interactions and needs. Message and data rates may apply. Text HELP or contact us at (803) 209-8667 for support. Text STOP to opt out of future messages at any time.

7. Limitation of Liability

To the fullest extent permitted by law, LarCare Inc. shall not be liable for indirect, incidental, or consequential damages arising from use of digital services.

This does not limit liability where prohibited by healthcare law.

8. Governing Law

These Terms are governed by the laws of the State of South Carolina and applicable federal healthcare regulations.

9. Changes to Terms

LarCare Inc. may update these Terms periodically. Continued use of services constitutes acceptance of the revised Terms.